Refund & Return Policy

For an exchanged, refund or store credit to be eligible, the customer must:

  1. Have a receipt or proof of purchase
  2. Claim for an exchange, refund or store credit within 7 days of receiving the product
  3. The product must be in its original packaging

Please also note if claiming a refund, the refund must always be given in the manner in which the original purchase was paid for unless otherwise agreed by both the customer and Performance Sports Nutrition. For example if the customer paid with a credit card, the refund should be reimbursed to that same credit card.


Refund Type 1

Under the following circumstance, the customer is entitled to an exchange, refund or store credit on goods purchased online.

Under the following circumstances, it is the customers’ responsibility to cover the cost of sending back the product to the store for the exchange, refund or store credit. Furthermore:


This will apply to the following circumstance:

  1. If you (the customer) have made an incorrect choice of product
  2. If you (the customer) have changed your mind


Refund Type 2

Under the following circumstance, the customer is entitled to an exchange, refund or store credit on goods purchased online.

Under the following circumstances, it is the Performance Sports Nutrition’s responsibility to cover the cost of sending back the product to the store for the exchange, refund or store credit. If the customer chooses to exchange the product, they will simply need to pay the difference between the price of the exchanged and newly chosen product (if the newly chosen product is more expensive than the exchanged product).

  1. If we have shipped the incorrect product
  2. If the goods have a fault about which you (the customer) could not have known at the time of purchase.
  3. If the goods are NOT of merchantable quality


Refund Not Eligible

You are NOT entitled to an exchange, refund or store credit if:

  1. The damage to goods is caused by the customer’s negligence.
  2. If the customer has used the goods and is simply unhappy with the results, taste, performance, etc of the product.
  3. The customer knows, or should have known, about any fault when they bought the goods.


Exchange, Redund & Store Credit Procedure
 

  1. Send us an email to shop@psnutrition.com.au with the following details (found on your invoice):
    • Full Name (as displayed on the invoice)
    • Contact number
    • Date of order
    • Transaction reference number
    • Product name & size you wish to return
    • Reason for your return
    • Confirm whether you would like an exchange, refund or store credit
    • Confirm product you would like to exchange the product for (if you have chosen to exchange the product)
       
  2. We will contact you to clarify the arrangement of returning the product to the store and finalising exchange, refund or store credit.

If you are having any difficulties or wish to confirm anything further, please contact us by phone (02) 9955 3440.


Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at 'Terms & Conditions'